An Unbiased View of Telus customer service
An Unbiased View of Telus customer service
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I have experienced challenges Along with the Tech Support for the home World-wide-web likewise so challenging we used above an hour or so working with a concern. I’ve been obtaining for months and months.
Hey @DjE we will undoubtedly do what we will to aid. Can you remember to ship us A personal information and We'll go from there?
We are sorry to hear about all these problems you've skilled with the two tech support and billing. Make sure you send out us A personal information, and we’ll operate to obtain you the support and abide by-up necessary to resolve these problems without delay.
I called Telus CS at 8.55AM Mountain time plus they hanged up on me, indicating which i ought to connect with in the course of "regular Workplace hrs". Is that this for actual?
You'll be able to only modify it. I waited for an hour or so about the phone to talk to a human. He was valuable, but needed to redirect me to another person. I had been then on keep for one more hour. They presented me a much better offer, but it was not what was available on line. Those specials are for new customers. As being a loyal customer I would have to shell out $78 compared to $60 to get a new customer, for your service I desired.
I realize it is extremely frustrating because I am in precisely the same problem, although it is with regards to the TV signal which has been misplaced.
I suppose I'm just aged, but I remember a time when you may get in touch with a business, check with a human with no sitting on maintain for hours, and truly get customer service. Many thanks Telus for a wonderful customer encounter.
I'm informed to talk to Loyalty and Resolution and still finding no wherever. I have managed to speak to two folks who known as them selves professionals within the Philippines, who could not enable me.
I haven't been so discouraged with an organization. It truly is extremely hard for getting solutions from Telus. My Invoice is transformed a number of moments since signing up with them a calendar year ago after a promoter came to our door and drew us in with attractive gives. She even explained Telus would pay for Shaw's contract penalty to move us in excess of. I regret every single 2nd of going. It's going to take up almost all of the telus billing support afternoon to talk with someone at Telus. Maintain periods estimate an hour only to get forwarded to somebody and placed on maintain for another hour. My deal arrangement reveals what my Monthly bill need to be However they arbitrarily adjust my Monthly bill to one hundred.
Telus has messed up on my bill numerous instances from the pastfew months. Just lately by charging me three times for a convey it back again which was currently returned. Then chose to go on and adjust 3 of my strategies by themselves. 1st agent I spoke to was good and tried out challenging to correct The difficulty. He even contacted loyalty to help you. They by no means known as. I made an effort to connect with myself and was maintain permanently so I hung up. Tried Yet another agent he stated he would transfer me to loyalty than proceeded to get upset simply because I would not allow him to finish the decision when he claimed he could not transfer me.
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The TELUS workforce acknowledges that our work spans many Territories and Treaty regions and we are grateful for the normal Information Keepers and Elders who're with us now, all those who have gone prior to us along with the youth that inspire us.
My professional is a VERY affected person gentleman. He taught me how to repair my challenge in quite a few uncomplicated measures. What’s more, he guided me as a result of just about every move, from time to time greater than when. I'm actually grateful!
The TELUS group acknowledges that our operate spans a lot of Territories and Treaty locations and we are grateful for the traditional Information Keepers and Elders who will be with us nowadays, individuals who have absent right before us and the youth that encourage us.
I used to be lastly supplied scenario number 21911243 and advised that a manager would call me again in two several hours, which didn't occur. Instead, I had been knowledgeable which i necessary to wait around 24 hours.